At 2BGlass, each piece is handcrafted to order—meaning every pumpkin, ornament, or glass is one of a kind and made just for you. Because of this, we do not accept returns or exchanges.
We take great care in both making and shipping our work. Every item passes multiple quality checks before leaving the studio, and we’ve extensively tested our packaging methods—including crash tests—to ensure safe arrival. Still, glass is fragile, and accidents can happen.
If your order arrives damaged or flawed, please contact us within 5 days of delivery at inquire@2bglass.com including photos or video of the issue. This allows us to improve our process and ensure we can make it right for you. Reports made after the 5-day window cannot be honored as the damage could have occurred post-delivery.
