At 2BGlass, each piece is handcrafted to order—meaning every pumpkin, ornament, or glass is one of a kind and made just for you. Because of this, we do not accept returns or exchanges.

We take great care in both making and shipping our work. Every item passes multiple quality checks before leaving the studio, and we’ve extensively tested our packaging methods—including crash tests—to ensure safe arrival. Still, glass is fragile, and accidents can happen.

If your order arrives damaged or flawed, please contact us within 5 days of delivery at inquire@2bglass.com including photos or video of the issue. This allows us to improve our process and ensure we can make it right for you. Reports made after the 5-day window cannot be honored. 

We are expert glass shippers and pack each piece with great care, but accidents can happen. If your order arrives damaged, contact us right away with photos or videos so we can improve our packaging and remedy the situation. Breaks not reported within 5 days of delivery cannot be honored.

All pieces are shipped in eco-conscious, plastic-free packaging designed to protect your glass while minimizing waste. We’ve crash-tested our methods to ensure every product is secure in transit.

Unfortunately, due to the size of our small team, we currently do not have the capacity to offer international shipping.

We are actively working toward expanding our shipping capabilities and hope to begin reaching customers outside the U.S. next year. Please follow along with us for updates—we’ll be excited to share more as soon as we’re able!

In the meantime, some of our international customers have successfully used third-party freight-forwarding services. While this is not a service we arrange or manage, you are welcome to coordinate with a freight forwarder independently and use their U.S. address as your shipping address at checkout. We’re happy to ship your order to the domestic forwarding address you provide, and the forwarding company can handle the international portion from there.

Thank you so much for your support and for following along with what we’re creating. We truly appreciate it and hope to be able to ship directly to you in the future!

Every piece from 2BGlass is made to order, one at a time, in our California hot shop. Because of this, production time is typically 2–6 weeks, followed by shipping.

During our busiest season (August–December), production timelines may extend to 4-10 weeks plus shipping. Timing depends not only on when your order is placed, but also on the variety and complexity of the pieces in your order. While we always strive to fulfill on a first-come, first-served basis, production schedules sometimes require flexibility to ensure the highest quality standards.

Rest assured, we’re working as quickly and carefully as possible to get your order to you. Every piece is inspected, packaged with care, and shipped safely so it arrives ready to enjoy or gift.

Yes! We’re located at 4191 Business Drive, Suite D–F, Cameron Park, California. At checkout, simply select In-Store Pickup as your shipping method. You’ll receive an email when your order is ready. Please note that pickup orders have the same production turnaround time as shipped orders.

Unfortunately, we do not have the capacity at this time to take on custom orders.

We take great care to match the photographed design, but because they’re handmade, no two are identical. Expect slight variations in shape, size, and color—these make your piece truly one of a kind.

We melt raw materials rather than remelting pre-made cullet, creating cleaner, clearer glass with fewer imperfections. Every piece is hand-shaped, sculpted, cut, and formed—free of press or mold lines—and carries its own unique character.

While glass is inherently fragile, our pieces are kiln-annealed to relieve stress, making them much stronger than untreated glass. With proper care, they can last for generations.

All of our scrap glass is remelted or repurposed into new work—down to the smallest trimmings.

*We do not melt used consumer glass, as it may not match our co-efficiency and could compromise quality.

Yes, but load with care and ensure there’s enough space around each piece to prevent chipping.

No, we do not recommend microwaving glass.

We do not recommend nesting. Stack bottom-to-bottom only, as nesting can cause pieces to get stuck and be dangerous to separate.

No. Real candles can damage the glass and pose a fire hazard as the glass can get really hot. Real candles also require oxygen to stay lit and when a pumpkin is placed over the candle, the flame more often than not, goes out. Use the included battery-operated lights for a safe, beautiful glow.

Yes! Every ornament comes packaged in a custom 2BGlass ornament box. You can see these boxes on each ornament product page in the final image.

Our boxes are designed to keep your ornament safe for long-term storage while also making each piece gift ready!

All ornaments arrive in our custom 2BGlass gift boxes—durable enough for long-term storage, yet beautiful enough to gift as-is.

Each ornament is secured inside its custom box, then carefully packed inside a shipping box by our experienced glass shipping team. We use sturdy, protective packing materials and tightly cushion each order with recyclable paper to minimize movement and help protect the glass throughout transit.

We take packing seriously, and every order is prepared with the same level of care we use when handling the glass in our studio.

Outside of our custom ornament boxes, we do not currently offer additional gift wrapping.

At this time, we’re not able to take custom size requests. The sizes listed on our website reflect what we’re currently able to create in our studio.