Can I request a custom color, stem, style or size?
We offer a wide variety of colors, stems, styles and sizes, and at this time our small team doesn't have the capacity to expand into custom or altered orders. The options shown in our catalog reflect the full range of combinations and varieties available. We appreciate your understanding and hope you’ll find a piece you love!
Will my piece look exactly like the one in the photo?
We take great care to match the photographed design, but because they’re handmade, no two are identical. Expect slight variations in shape, size, and color—these make your piece truly one of a kind.
Why is your glass different from mass-produced glass?
We melt raw materials rather than remelting pre-made cullet, creating cleaner, clearer glass with fewer imperfections. Every piece is hand-shaped, sculpted, cut, and formed—free of press or mold lines—and carries its own unique character.
How strong is handblown glass?
While glass is inherently fragile, our pieces are kiln-annealed to relieve stress, making them much stronger than untreated glass. With proper care, they can last for generations.
Do you use recycled glass?
All of our scrap glass is remelted or repurposed into new work—down to the smallest trimmings.
*We do not melt used consumer glass, as it may not match our co-efficiency and could compromise quality.
Drinkware
Will my glass change color over time?
No. Our colors are melted into the glass at over 2,000°F and will never fade, chip or wash off. The color is the glass.
Is your glass dishwasher safe?
Yes, but load with care and ensure there’s enough space around each piece to prevent chipping.
Is your glass microwave safe?
No, we do not recommend microwaving glass.
Can I nest my drinkware?
We do not recommend nesting. Stack bottom-to-bottom only, as nesting can cause pieces to get stuck and be dangerous to separate.
Pumpkins
Do all pumpkins come with lights?
Yes! Every pumpkin has an opening at the bottom to place either twinkle lights or a battery-operated tealight inside—Mini pumpkins come with rope lights and Midi and up size pumpkins come with tealights.
Can I place my pumpkin over a real candle?
No. Real candles can damage the glass and pose a fire hazard as the glass can get really hot. Real candles also require oxygen to stay lit and when a pumpkin is placed over the candle, the flame more often than not, goes out. Use the included battery-operated lights for a safe, beautiful glow.
Ornaments
Do the ornaments come with a hook?
Yes! Every ornament includes a sturdy stainless steel hook—crafted for both durability and a polished appearance.
Do you offer gift wrapping?
All ornaments arrive in our custom 2BGlass gift boxes—durable for storage yet beautiful enough to give as-is. Each package is recyclable, eco-conscious, and carefully designed to ensure your ornament arrives safely, ready to be enjoyed or gifted.
Can you make the ornaments in different sizes?
At this time, we’re not able to take custom size requests. The sizes listed on our website reflect what we’re currently able to create in our studio.
Orders
Do you accept Purchase Orders?
Since 95% of our work is made to order, production time is typically 10–14 days. Occasionally we have items in stock, in which case they usually ship within 2–3 business days.
Can I pick up my order instead of shipping it?
Yes! We’re located at 4191 Business Drive, Suite D–F, Cameron Park, California. At checkout, simply select In-Store Pickup as your shipping method. You’ll receive an email when your order is ready.
Can you expedite drop-ship orders from the manufacturer?
Unfortunately, we do not have the capacity at this time to take on custom orders.
Can I cancel my order after it has been submitted?
Many of our designs are made in small batches. During busy seasons, certain colors may no longer be available, preventing restocks. If you see something you love, we recommend ordering before it sells out.
Shipping & Returns
Do you ship internationally?
Unfortunately, we do not have the capacity at this time to ship internationally. Please follow us on social media for updates.
What happens if my order arrives broken?
We are expert glass shippers and pack each piece with great care, but accidents can happen. If your order arrives damaged, contact us right away with photos or videos so we can improve our packaging and remedy the situation. Breaks not reported within 5 days of delivery cannot be honored.
Do you accept returns?
Due to the handmade, made-to-order nature of our work, we do not accept returns. Every piece passes multiple quality checks before leaving our studio, ensuring we are confident you’ll receive a stunning handblown glass piece. In the rare event your item arrives damaged or flawed, please contact us within 5 days so we can make it right.
How is my order packaged?
All pieces are shipped in eco-conscious, plastic-free packaging designed to protect your glass while minimizing waste. We’ve crash-tested our methods to ensure every product is secure in transit.
